We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us Gilmour’s on 38 or Gilmour’s Online at 613-372-1818 OR Gilmour’s By The Bay at (613) 969-6561 with details of the product and the defect. You can send the item you consider defective to:
Gilmour’s on 38 or Gilmoursonline.ca: 5062 Highway 38 Harrowsmith, Ontario, K0H 1V0
Gilmour’s By The Bay: 652 Dundas Street East, Belleville, Ontario, K8N 5V9
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.